EMAIL SERVICE PROVIDER UPDATE

An important update about Sydney Theatre Company’s email marketing service provider

Sydney Theatre Company uses Wordfly, an email marketing service provider, to communicate via email with its audiences. Wordfly is used by many arts, cultural and not-for-profit organisations in Australia and around the world.

Sydney Theatre Company has been advised by Wordfly that it is currently experiencing a global network outage due to a recent security incident.

Wordfly have confirmed on Saturday 16 July that some names and email addresses of those subscribed to our communications may have been impacted. Wordfly have stated there is no evidence that any data has been, or will be, further misused.

Sydney Theatre Company, alongside our industry peers, are monitoring the situation closely and are in continued communication with Wordfly who are working to remediate the situation. We will resume email communication with our customers and subscribers as soon as possible.

Wordfly is used for our newsletter distribution, as such there is no evidence that other information that may be associated with your Sydney Theatre Company account such as passwords and ticketing history has been impacted in any way.

No customer financial information is electronically stored within Wordfly.

Subscribers to Sydney Theatre Company mailing list do not need to take any action. We will post any updates on our website and directly email customers when possible.

For further information, you can contact our Privacy Officer on [email protected].