Education

FAQS

Can we attend a performance outside the Schools Day season?

School groups can book for any performance, with discounted youth prices to all performances (Monday-Thursday). Limited availability. Full upfront payment is required.

What is the payment process for Schools bookings?
When your booking is confirmed you will receive an invoice that can be processed through EFT or over the phone with PCard or Credit/Debit card. If you are paying via EDConnect please confirm the updated process with them directly at [email protected]. You will need to submit a Purchase Order number with your booking form. Please read the terms and conditions on the back of the booking form for more information.

What COVID safety measures are in place at your venue?

We have implemented a number of health and safety measures which are updated and changed based on the latest government advice. Please see our 2022 risk assessment, and check this page for the latest safety requirements before your visit.

Does STC have access for mobility or hearing impaired students?

STC is committed to providing equal access for all to ensure that everyone can fully participate and enjoy our productions. Wheelchair access is available for visits to all our theatres.

An Induction Loop system is also available in our theatres to assist our patrons with impaired hearing. When booking please tick the Access and Special Seating Requirements box where applicable. Audio-described, captioned and Auslan interpreted performances are available at selected evening performances. More info.

Does the cost include GST?

STC Education tickets are GST exempt, however GST does apply to the inside booking fee. Any applicable GST is listed on your final invoice.

What time does the performance finish so I can book the bus?

To enjoy the complete Schools Day experience, please book buses to arrive in time for the pre-show briefing and to leave after the post-show Q&A with the actors. Running times may change during rehearsal. Any updates will be emailed from STC Education to all bookers.

Do you or your students have any cultural requirements?

Please contact [email protected] so we can be of assistance in meeting your needs.

Can I change my student numbers?

Changes to booking numbers must be received in writing and can be accepted up to six weeks prior to the performances. Changes to student numbers after this time depends on availability and are at our discretion. This may incur a change fee.

Where can I park the bus?

For performances at Roslyn Packer Theatre and The Wharf, buses can park on Hickson Road opposite Pier 4. Smaller buses are eligible for on street metered parking. Buses and coaches are unfortunately not able to park onsite at Sydney Opera House. Large buses must disembark passengers on Macquarie Street. Please contact City of Sydney to confirm bus and coach set down areas. 

How do I find out if the content of the play is appropriate for my students?

STC productions may contain mature material, but this cannot be confirmed until rehearsals commence. We offer a guide on each Schools Day page and take all measures to inform you if the content warnings change prior to your performance. Please ensure you check each show page for relevant warning information. If you would like any further assistance, please contact [email protected]

Can I access the STC Archives in 2021?

We have temporarily closed STC Archives for in-person research while The Wharf is being renovated. The STC Education department may be able to arrange access to screen archival recordings of STC productions on a case-by-case basis, depending on availability of venue and staff. Please email [email protected] to enquire.

Do you provide refunds/credits or exchanges for cancellations due to COVID-19 disruption and other reasons where bookings may be cancelled?

Yes, if your school cannot attend due to unforeseen circumstances please call the education line as soon as possible (02) 9250 1778 or email [email protected] and we can discuss the best option for either a refund, credit voucher (valid for 3 years) or exchange into a new performance. 

In the instance that a school has a confirmed COVID case in the days prior to the event (and as such cannot attend), or travel restrictions/lockdowns prevent you from attending, the school is to contact Sydney Theatre Company as soon as possible. Sydney Theatre Company will issue a credit or refund for the value of booked tickets on the provision of a confirmed COVID notice from NSW Health or other governing body. 

If Sydney Theatre Company cancels a production for any reason we will offer all bookings the options for refund, credit or exchange.