A Season Ticket is a subscription package that consists of 6 to 14 plays chosen from our main season. It is more cost effective to purchase a Season Ticket than purchasing single tickets on a casual basis through the year. A Season Ticket gives you access to the best available seats and a range of other exclusive benefits, including pre-sale windows on Special Offers, discounted Extra Single Tickets, free ticket exchanges, no transactional fees and an STC Benefits Card which allows you to access further offers and discounts with our partner organisations. And that’s just a taste. Check out the full suite of benefits

Yes! Season Ticket Holders are entitled to unlimited free exchanges on their season tickets, subject to availability and some conditions.

Tickets may be exchanged to another date of the same performance. Exchanges are not offered between productions.

Exchanging your ticket is free, but an upgrade fee may apply if you’re exchanging into a date with higher ticket prices (e.g. from a Preview to an in-season performance or from a midweek show into a Saturday evening).

In order to exchange Season Tickets, the original ticket/s must be returned to the Box Office at least 24 hours prior to the performance start time. Tickets may be exchanged in person, by mail, or via email. Please note that we do not accept exchange requests by fax

In person
To exchange tickets in person visit the Wharf Box Office, located at Pier 4/5 Hickson Road Walsh Bay.

Mail
Mail tickets for exchange to PO Box 777, Millers Point NSW 2000. Please include a minimum of two alternate date preferences as well as any special seating requirements where necessary

Email
Email tickets to boxoffice@sydneytheatre.com.au. Adequate proof that the original tickets are no longer valid, i.e. a high resolution photograph of the original tickets torn in half, must be included in the email. Please include a minimum of two alternative dates

Refunds are not offered on tickets once purchased except as outlined in the Live Performance Australia Ticketing Code of Practice.

Yes, but you should advise the Box Office of this to avoid any complications on the day. If tickets were purchased at a concession price please be aware that the recipient will need to be able to show proof of this concession or pay an upgrade to a full price ticket.

The option to purchase Extra Single Tickets at a discounted price - on top of the seats included in your Season Ticket - is offered to all Season Ticket Holders. We offer these discounts so that Season Ticket Holders can add guests to their party as needed and to ensure that Season Ticket Holders can access discounted tickets across the Season - great for gifts!

You will have the option of adding Extra Single Tickets to your Season Ticket selection within your online shopping cart, after you’ve selected your Season Ticket seats, or on your booking form.

Please note that once you have completed your Season Ticket order online, or sent us your booking form, you will not have another opportunity to purchase Extra Single Tickets until the 2017 Season Ticket Holder’s Extra Single Tickets pre-sale from 28 November 2016. Sign up to our monthly enews to ensure you receive a timely reminder of the pre-sale.

Special Offers are extra shows that are not part of our main season but are made available exclusively for our Season Ticket Holders to pre-purchase at a discounted rate before they go on sale to the general public.

In 2017 our Special Offer show is The Wharf Revue 2017. You can add tickets to this Special Offer show when completing your Season Ticket order online, or on your booking form.

No, we only accept Season Ticket bookings online and by mail using our booking form.

Please note: We do not accept Season Ticket bookings via email. We have introduced new payment security processes as a preventative measure because your security is important to us. This is to ensure best practice and the highest possible customer service standards for you.

We do not accept Season Ticket bookings via email. We have introduced new payment security processes as a preventative measure because your security is important to us. This is to ensure best practice and the highest possible customer service standards for you.

Please call Box Office on (02) 9250 1777 or email boxoffice@sydneytheatre.com.au with your query and contact details. We will respond to you as quickly as possible.

We offer concessions to Pensioners, full-time students, Seniors, unemployed and Under 30s (29 and under at the time of purchase). The appropriate ID, concession or membership card must be provided at the time of booking.

Concessions apply per person and valid proof of concession for each concession ticket booked must be supplied via email if you’re booking online or attached to your booking form.

When booking your Season Ticket online, we accept PayPal, Visa, Mastercard, Diners and American Express. You can also redeem a Sydney Theatre Company gift voucher. Please note that you cannot use gift vouchers or PayPal when using our deferred payment option.

If you’re using our booking form, we accept Visa, Mastercard, Diners and American Express. You can also send us a cheque made out to Sydney Theatre Company. We also accept Sydney Theatre Company gift vouchers, just attach to your form. Please note that you cannot use gift vouchers when using our deferred payment option.

Deferred payments are an easy way to spread the cost of your Season Ticket. There are 4 instalments:

1. The first instalment of 25% is paid at the time of purchase
2. The second instalment of 25% is due on 3 Feb 2017
3. The third instalment of 25% is due on 3 Mar 2017
4. The final instalment of 25% is due on 3 Apr 2017

We charge a $10 fee for deferred payments, which is included in the total of your Season Ticket. The deadline to purchase using the deferred payment option is 30 Dec 2016. We cannot accept PayPal or gift vouchers with this feature. Please note that your credit card must have an expiry date beyond 3 Apr 2017.

Yes, please see above.

You can choose to have your tickets mailed, or you can print your tickets at home. You have the ability to choose this when booking online or on your paper booking form.

If you choose the ‘print at home’ option, we will email your tickets as a PDF. You will need to print them out, one ticket per page. Bring your print out to the theatre to be scanned at the door.

Please note, print at home tickets is not available for large group bookings of 10+ people, or bookings that include concession tickets.

There are a few ways you can get your hands on a 2017 Season brochure.

•   Current 2016 Season Ticket Holders will be mailed a brochure soon after we announce the new season on 8 Sep 2016.​
•   Visit The Wharf Box office at Pier 4, Hickson Road or Roslyn Packer Theatre, 22 Hickson Road, Walsh Bay.
•   Request a brochure to be sent in the mail to you.
•   Download a PDF version of the brochure. 

In most cases we can issue a replacement Lost Ticket Voucher on the night/day of the performance, but we will ask you to confirm the basic details of the booking in order to do this. If your tickets have been stolen we will rebook them under a new order number to prevent anyone else from using them on the night/day of your performance. Please contact Box Office as soon as you realise you have mislaid your tickets on (02) 9250 1777, or visit the Box Office on the day of your show at least 45 mins prior to the performance start time and we will reprint your ticket.

STC rarely has to cancel a show, but if we do it’s for an unavoidable reason and the decision to cancel is only taken once we have exhausted all other options. In the unlikely event that your performance is cancelled all ticket holders are offered the opportunity to exchange into another performance of the same production, or to request a return. Exchange is subject to availability, so we may ask you to provide a couple of alternate dates. Refunds will be provided for any patrons unable to make alternate date of the same show.

Unfortunately we cannot exchange tickets from a past show. Once a performances date passes, tickets are void.

We try to be as clear in our marketing materials as possible as we do not wish to offend personal sensibilities and values.

In the 2017 Season brochure and on this website we include warnings about strobe lighting, strong language, violent themes, sexual themes, nudity, smoking, theatrical haze, gunfire and loud noise warnings. The play descriptions also aim to give some indication of the themes and subject matter of each play.

We always endeavour to advise tickets holders the most accurate and up to date information about the plays content. All warnings are posted on our website, and updated as necessary as the production gets closer. Information about warnings is sent in our pre-show emails to all ticket holders that are opted in to receive email communications. All warnings are also posted on site at the Box Office and outside the entrance to the auditorium. All front of house and Box Office staff will be equipped to let you know about any warnings for a production.

Warnings sometimes change from the time tickets go on sale to when the production starts. During development and rehearsals, elements are often added or removed from a show. It usually isn’t until the Director and Designers are working on the play that we can provide certain warnings.

For the latest warnings and information, please see our website or call STC Box Office on (02) 9250 1777.

You are welcome to submit feedback to STC at any time and we have a number of avenues for you to do so. You can write to us at Sydney Theatre Company, Pier 4, Hickson Road, NSW 2000 - please mark all feedback Att: Customer Services Manager. You can also email us at boxoffice@sydneytheatre.com.au or call us directly on (02) 9250 1777.