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Voucher Terms of Use

Voucher Terms of Use

  • Vouchers and unused portions of Vouchers should be spent within 36 months from the date of generation. The expiry date is displayed in the original Voucher email. 
  • Any unused balance will not be refunded or credited on expiry.
  • Gift Vouchers are non-refundable.
  • Credit Vouchers are non-refundable, with the exception of Credit Vouchers generated specifically for cancelled performances which are non refundable following the initial cut-off date provided to the booker at the time of issuing the credit voucher
    • NB. There are no credit return windows currently open.
    • If you have kindly donated the value of cancelled tickets to STC and require any assistance regarding tax receipts for the recent financial year please contact [email protected].
  • Vouchers cannot be redeemed for cash.
  • Additional value cannot be added to an existing voucher; however, additional vouchers may be purchased. 
  • If your order exceeds the amount of your Voucher/s, you must pay for the remaining balance with another payment method (such as a debit or credit card) in order to complete the booking. 
  • Voucher/s cannot be redeemed for an online order if the chosen payment method is PayPal. 
  • You cannot make a standalone donation, but can make a donation alongside your order if you are paying with a Credit Voucher. 
  • Multiple vouchers may be redeemed for a single transaction.
  • Sydney Theatre Company does not accept any liability for lost or stolen Vouchers.
  • Sydney Theatre Company may provide Gift Voucher purchasers, or Credit Voucher holders, with information about the redemption status of Gift Vouchers or Credit Vouchers held on their accounts.
  • Vouchers are not valid for redemption for food, beverage or retail items.