Any unused balance will not be refunded or credited on expiry.
Gift Vouchers are non-refundable.
Credit Vouchers are non-refundable, with the exception of Credit Vouchers generated specifically for cancelled performances which are non refundable following the initial cut-off date provided to the booker at the time of issuing the credit voucher
NB. There are no credit return windows currently open.
If you have kindly donated the value of cancelled tickets to STC and require any assistance regarding tax receipts for the recent financial year please contact [email protected].
Vouchers cannot be redeemed for cash.
Additional value cannot be added to an existing voucher; however, additional vouchers may be purchased.
If your order exceeds the amount of your Voucher/s, you must pay for the remaining balance with another payment method (such as a debit or credit card) in order to complete the booking.
Voucher/s cannot be redeemed for an online order if the chosen payment method is PayPal.
You cannot make a standalone donation, but can make a donation alongside your order if you are paying with a Credit Voucher.
Multiple vouchers may be redeemed for a single transaction.
Sydney Theatre Company does not accept any liability for lost or stolen Vouchers.
Sydney Theatre Company may provide Gift Voucher purchasers, or Credit Voucher holders, with information about the redemption status of Gift Vouchers or Credit Vouchers held on their accounts.
Vouchers are not valid for redemption for food, beverage or retail items.