What’s on

FAQs

FAQs Brett Boardman

Can I exchange my tickets?

Can I get a refund on my tickets if I can't use them?

Can I offer my ticket to someone else it I cannot use them?

I've missed my performance, what can I do?

Can I book my Season Ticket over the phone or via fax?

What if I cannot access any of the links and pages on this site?

Is there violence/smoking/nudity/coarse language/heavy subject matter in the play I am about to see?

What concessions do you accept?

Where can I pick up a brochure?

I've lost my tickets, can you issue me duplicate tickets?

The performance I have tickets for has been cancelled. What can I do?

Do you accept Group bookings?

Can I use my tablet or smart phone or Internet Explorer 7 to purchase tickets online?

I would like to supply feedback on the performance that I attended or the customer service I received, how do I do this?


Can I exchange my tickets?

Season Ticket Holders
Complimentary exchanges are available for our Season Ticket Holders.

Season Ticket exchanges are only possible for a different performance date of the same production. STC Season Ticket holders are entitled to unlimited exchanges on their subscription, subject to availability. The original tickets must be returned at least 24 hours before the show they are being exchanged from or adequate proof that they have been destroyed e.g high quality digital photo emailed to boxoffice@sydneytheatre.com.au. Faxes and poor quality images will not be accepted.

Casual ticket purchases
Casual tickets can be exchanged for a fee of $8 per ticket and are only possible for a different performance date of the same production, i.e. it is possible to exchange dates but not plays.

All exchanges are subject to availability. The original tickets must be returned at least 48 hours before the show they are being exchanged from or adequate proof that they have been destroyed e.g high quality digital photo emailed to boxoffice@sydneytheatre.com.au. Faxes and poor quality images will not be accepted. Please check our Terms and Conditions with Box Office if your question is not answered here.

How to exchange your tickets
You can exchange tickets in person (as long as we do not have a busy collections queue in which case you will be asked to wait until the show has gone in) by mail, or by email. Mail to: PO Box 777, Millers Point, NSW 2000.

If you have lost your tickets you will need to make a written request for approval to exchange your tickets without the original tickets from the Customer Services Supervisor cssupervisor@sydneytheatre.com

Can I get a refund on my tickets if I can't use them?
Once tickets are booked they are non refundable. Refunds will only be offered for specific circumstances, such as event cancellation, as outlined in the Entertainment Code of Fair practice.

If you cannot use your tickets or gift them to friends/family you may wish to consider donating the value of your tickets to STC. Donations support the wide range of Australian artists and theatre makers we employ to tell our stories each year and keep the theatre industry alive. All ticket donations of $2+ will receive a tax deductible receipt.

Can I offer my ticket to someone else it I cannot use them?
Yes, but you should advise the Box Office of this to avoid any complications on the day. If they are concession tickets please be aware that they will need to be able to show proof of this concession or pay an upgrade to a full price ticket on the day.

I've missed my performance, what can I do?
Unfortunately we cannot exchange tickets from a past show - if you have missed your show you will need to purchase another ticket to see the performance.

Can I book my Season Ticket over the phone or via fax?
No, we only accept Season Ticket requests online and by mail using the approved form. Fax quality is very poor and we cannot accept booking forms in this way.

Is there violence/smoking/nudity/coarse language/heavy subject matter in the play I am about to see?
We try to be as clear in our marketing material as possible as we do not wish to offend personal sensibilities and values. In the Season Brochure and on this website we include language, violence, nudity, and smoking warnings and try to give some indication of the themes and subject matter of each play. Smoking is often mentioned in the play's stage directions, but is often omitted or added during rehearsals. We post warnings outside the entrance to the auditorium about strobe lighting, smoke machines, very loud noise, gunfire and smoking. For the latest warnings and information, please call STC Box Office on (02) 9250 1777.

Our Education department also have full details on the themes within their program that parents and teachers need to know about before they can book for STC Ed shows please contact the education team on (02) 9250 1778 or email education@sydneytheatre.com.au

What concessions do you accept?
We offer concessions to Pensioners, full-time students, Seniors, unemployed and Under 30s (29 and under). The appropriate ID, concession or membership card must be provided at the time of booking we can keep these on file or, in the case of phone bookings, when collecting tickets and entering the theatre.

Concessions apply per person and valid proof of concession for EACH concession ticket booked must be shown at the time of collection.

Where can I pick up a brochure?
At the Wharf Box office at Pier 4, Hickson Road or Roslyn Packer Theatre, 22 Hickson Road. Alternately we can send you one - send your request to boxoffice@sydneytheatre.com.au

I've lost my tickets, can you issue me duplicate tickets?
In most cases STC can issue a replacement Lost Ticket Voucher but we will ask you to confirm the basic details of the booking in order to do this, please contact us as soon as you realise you have mislaid your tickets on (02) 9250 1777 or visit the Box Office on the day of your show at least 45 minutes prior to the show going in.

Where the lost ticket is part of a group booking in one name - you will need to be able to provide the seat number if the tickets were not booked under individual names or provide relevant information to staff on the counter to help them locate your ticket.

The performance I have tickets for has been cancelled. What can I do?
All ticket holders may exchange into another performance of the same production, or into another STC show of equal value, both options are subject to availability. We will refund any patrons unable to make another show.

If you have booked through a third party agency (Ticketmaster, Showbiz etc) please contact them directly about this.

Do you accept Group bookings?
We offer special groups pricing for groups of 10 or more people for certain productions. You can book on our website for groups of up to 20 people. Groups pricing can be found on the individual production pages on our website.

For bookings of groups with more than 20 people, please call Box Office on (02) 9250 1777.

For Education group bookings please fill out this online booking form.

Can I use my tablet or smart phone to purchase tickets online?
Yes. Our website is mobile and tablet friendly, and booking tickets on the go is quick and easy.

I would like to supply feedback on the performance that I attended or the customer service I received, how do I do this?
You are welcome to submit feedback to STC at anytime and we have a number of avenues for you to do so. You can write to us at Sydney Theatre Company, Pier 4, Hickson Road, NSW 2000 - please mark all feedback FAO Customer Services & Ticketing Manager. You can email us at info@sydneytheatre.com.au or you can call us directly on (02) 9250 1700.