Privacy Policy

Last updated 30 September 2021

In this Privacy Policy, Company, us, we or our means Sydney Theatre Company Ltd (ABN 87 001 667 983). We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information. We are bound by the Australian Privacy Principles contained in the Privacy Act 1998 (Cth) (Privacy Act).

By providing personal information to us, including by purchasing tickets indirectly from one of our ticketing or theatre partners, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on the and websites (the Websites). We encourage you to check our Websites periodically to ensure that you are aware of our current Privacy Policy. Please note that this Privacy Policy should be read in conjunction with (and is subject to) any other privacy statement that the Company may provide to you when we collect your personal information or provide a particular program or service.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.


We only collect personal information for purposes which are directly related to our services, functions or activities, including producing theatre programmes, operating and hiring out Company venues, involving the community in Company programs and promoting and seeking support and donations for the Company, and only when it is necessary for, or directly related to our purposes. If you do not provide this information we may not be able to provide you with some or all of our services, including tickets to our productions.

We may collect the following types of personal information:

We may collect these types of personal information either directly from you, or from third parties, such as individuals who purchase tickets on your behalf or your employer. We may collect this information:

We may also collect your personal information if you are, or are employed by, our production partners, organisations that hire our venues, our suppliers (including service and content providers), contractors, agents and other partners.

In addition, when you apply for a job or position with us we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.


We may collect, hold, use and disclose your personal information for the following purposes:

We may use or disclose information we hold about you in order to combine such information with information about you collected from or held by other trusted partners or from public sources and, in some cases, we may use a trusted service provider to undertake this process. We do this so that we and those other trusted partners can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive in order to serve you better.


Making you aware of carefully selected information about the Company, its programs and initiatives and other theatre related programs and services is an integral part of our services. We may use and disclose your personal information to tailor the communications you receive, to tell you about programs or initiatives provided by the Company or our partners that may appeal to you and to engage with you in relation to, and provide you information about, donations and other philanthropic opportunities.

We may also disclose to our trusted partners or media agencies, such as Facebook and Google, anonymised identifiers which are allocated to you, and which are associated with other information that we hold about you. We do this so that we can provide you with tailored information and content when you visit the websites of, or interact with, those partners and agencies.

These communications may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act. If you do not want to receive marketing materials from us, please opt-out by using the opt-out facilities provided in the communication (eg. an unsubscribe link) or by contacting us using the details set out below.


We may disclose personal information for the purposes described in this privacy policy to:

In order to improve future programming and marketing, we may use or disclose ticketing information with other artistic companies and agencies for research purposes. We will only disclose this information where we have aggregated and processed the information into a format such that you will not be able to be identified.


We may disclose personal information outside of Australia to our third party service providers, including providers located in the United States.

When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles and this Privacy Policy.


We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage, remember your preferences and facilitate online transactions. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that puts the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.


We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.


Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.


When you visit our venue/s or attend our event/s you will be required to provide your personal information to comply with contact tracing requirements enforced by the NSW Government. The NSW Government will store this information securely for 28 days. Service NSW will only collect your name, contact details (as available on your MyServiceNSW Account), and date and time of entry to the venue so that NSW Health may contact you for the purpose of contact tracing, should it be necessary. Venue staff will sight visitor’s check in and vaccination status at entry to ensure they comply with any entry requirements in place, this information is not collected or stored by Sydney Theatre Company. In the event of a Service NSW system outage Sydney Theatre Company may temporarily collect your check in information in order to provide it to Service NSW when systems recover, after which time it will be removed from Sydney Theatre Company records. Service NSW Personal Information Collection Statement is accessible here.


You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.


If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.


For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

The Privacy Officer

Sydney Theatre Company

PO Box 777

Millers Point NSW 2000

T: (02) 9250 1700

F: (02) 9251 3687

You may also contact us in person at 22 Hickson Road, Walsh Bay, NSW.