We look forward to welcoming you at the theatre. The information below about your visit to Sydney Theatre Company is intended to help you make the most of your theatre experience.
Frequently asked questions
Visit our Frequently Asked Questions page for information on about bookings and ticketing on our website.
Explore the links below to jump ahead.
Sydney Theatre Company offers a range of free and ticketed events designed to give you further insight into our plays. Hear about the creative process at pre-season briefings, meet like-minded people at Matinee Club and dine with artists at Pier Group Lunches.
Visiting The Wharf is a great experience, but being a part of it is even more rewarding. There are lots of ways to become involved; to help us out, join old friends, or meet new ones.
Read about the show before you see it
About three days before your play dates, we send a pre-show email to ticket-buyers with articles introducing you to the world of the work, important and useful information (like updated casting, show length and content warnings), and handy tips to help plan your night.
These emails are sent to the person who booked the tickets if they’re opted in to receive emails from STC.
We encourage you to share the pre-show email with your theatre companions.
Our online magazine takes you inside the world of STC and beyond. Read, watch and listen to interviews with actors, directors, designers, playwrights, composers and STC staff. Explore the themes and inspirations for our productions, our trove of archival material, image galleries and much more.
We release semi-regular podcasts that are conversations with STC artists. They give fascinating insight into how our creatives approach and interpret each play, how the work fits into STC’s vision and what you can expect in the theatre.
What to wear
There is no particular dress code for Sydney Theatre Company. We encourage you to dress for comfort. Some people do dress up for a special occasion, some come straight from work, and others are more casual. A ‘smart casual’ approach will always be appropriate. It can be chilly in the theatre or by the harbour where our venues are located, so an extra layer is useful.
Performance start times
Remember to check your venue and the time of your performance on your tickets or order confirmation email. Performances begin at slightly different times across our four venues and on certain days of the week.
To check performance start times see the production pages on our website, or call Box Office on 02 9250 1777.
Print at home tickets
If you choose the ‘print at home’ option when booking, we will send you an email with instructions. There will be two emails, the second of which will contain your tickets as a pdf attachment. There is one ticket per page.
Can't find this second email? Please check your spam / junk folder, as it may have gone there.
You will need to print them out, one ticket per page. Please note: these tickets cannot be scanned off a mobile device screen – they need to be printed on paper.
Bring your print out to the theatre to be scanned at the door.
Please note, this option is not available for large group bookings of 10+ people, program vouchers or bookings that include concession tickets.
How early to arrive
We encourage you to arrive early (at least half an hour ahead of performance start time is recommended) so that you are not rushing. The Walsh Bay and Sydney Opera House precincts are busy and can be congested. There are plenty of eating and drinking options in both of these precincts where you can dine before the show and catch up with friends.
What to do if you can no longer make your performance date
We offer exchanges for another date for the same production, subject to availability.
Season Ticket Holders: Exchanging to another date of the same performance is fee-free. Exchanges must be processed at least 24 hours in advance.
Casual tickets: Casual tickets can be exchanged for a different performance date of the same production for a fee of $8 per ticket. Exchanges must be processed at least 48 hours in advance.
For full details and terms and conditions of exchanges, visit our Frequently Asked Questions page.
Content warnings and performance duration
We provide content warnings and performance duration times in our season brochure and on the Sydney Theatre Company website.
Sometimes the warnings change in the lead up to the production, and sometimes changes are also made within the preview performances. Our website always carries the most up to date content information and performance duration times.
We advise of any changes in our pre-show emails that are sent to the ticket-purchaser – sign up to our emails if you are not already receiving these emails.
Content warnings are also advertised in the foyer pre-performance, and our Front of House staff are happy to answer any queries.
Bringing children and teenagers: In theatre, we don’t have a formal ratings system like in film and television. If you’re wanting to bring children or teenagers and have concerns about age suitability that are not addressed in the current content warnings, please contact our Box Office. We are happy to provide further information.
School groups: We advise all school groups of any changes to content in advance of your visit. Please read the Education FAQs, and if you have any queries, please contact firstname.lastname@example.org.
If you have any queries regarding performance content, please contact our Box Office on 9250 1777.
Planning where to park, eat and drink
Check out our handy venue guides for more information:
Picking up tickets from the Box Office
If you need to pick up your tickets at the venue Box Office please allow 30 minutes before the scheduled performance commencement time so that you are not rushed.
If you have purchased tickets at a discounted price, e.g. Seniors Card, Concessions, Under 30s, please have your ID ready for yourself and your companions. If you can’t produce an ID for a concession ticket, an upgrade fee to a full price ticket will apply.
Box Office locations at our venues
The Wharf: The Box Office is half way up the front entrance stairs at Pier 4, Hickson Road.
Roslyn Packer Theatre: The Box Office is located at the long desk in the foyer, to the right as you enter.
Drama Theatre, Sydney Opera House: The Box Office is located in the foyer of the Drama Theatre, off the Western walkway.
A delightful keepsake, our souvenir programs feature articles, essays, photographs, full bio information on cast and creatives, and the latest STC news. Programs are available during the run of a play for most of our productions.
$8 – pre-purchase vouchers with your Season Ticket booking
$9 – pre-purchase a program voucher when you book online
$10 – pick up a program from the Box Office or the program seller in the foyer at our venues. Also available from The Bar at the End of the Wharf.
The Wharf – We regret to advise that cloaking facilities are not available at The Wharf.
Roslyn Packer Theatre – Complimentary cloaking is available at Roslyn Packer Theatre adjacent to Box Office.
Drama Theatre, Sydney Opera House – any bag or item larger than a standard sized handbag must be cloaked during the performance at Sydney Opera House free of charge. The cloakroom is located in the Western Foyer near the entrance to the Drama Theatre.
Latecomers can only be admitted in to the theatre at a suitable break in the performance. Until you can enter the theatre, you will be able to watch the performance on the screens in the foyer.
The timing of the suitable breaks is carefully coordinated for minimal disruption between Front of House staff and the director, performers and stage manager. It varies from production to production.
Our Front of House staff will guide you to seats. In order to minimise disruption to the performers and audience members, there are instances when latecomers are not seated in their ticketed seats as it would cause a significant interruption. In these cases, Front of House staff will seat you in alternative best available seats. When you do enter, please enter quietly and follow the guidance of the Usher.
From time to time, there may be a lock out where entry is not permitted once the performance has commenced. Customers are informed in advance of any full lock outs.
Remember to switch off your phones and any other electronic devices
To avoid disturbing the performance and your fellow theatre-goers, please ensure you switch off your mobile phone and electronic devices during the performance.
Please be aware that the glow and vibration from your phone also causes a disturbance to the audience around you, and often the performers. Glow and vibration can be seen and heard around the theatre.
If you cannot switch your phone off, please turn it to airplane mode.
In case of an emergency, or if you are on-call, please feel free to talk to Front of House staff. They may be able to hold your phone and alert you if need be.
Photography and recording devices, including smart phones
Inside the theatre – the use of photographic and recording equipment is prohibited inside the theatre. This is because all set and costume designs are protected by copyright, and as it disturbs the performers and the people around you.
Outside the theatre – we encourage you to take advantage of the views from our venues. We love seeing your photos on social media. Tag @sydneytheatreco and #sydneytheatreco.
Food and drink in the theatre
Food and beverages are not permitted in the theatre. Bottled water can be taken in to the theatre.
If you wish to eat and drink before the performance please arrive early and take advantage of the many options in the Walsh Bay and Sydney Opera House precincts.
Safety and security
The safety and security of our customers and staff is of paramount importance to us. Please assist us by:
- Reporting any disturbances to Front of House staff
- Treating your fellow audience members and theatre staff in a courteous and respectful manner
- Complying with requests regarding security and emergency response procedures
- Only sitting in your ticketed seat and showing your tickets on request
Please note: We reserve the right to refuse admittance or remove any patron from the venue who is creating a disturbance in accordance with the LPA Ticketing Code of Practice: Consumer Code
Terms and Conditions for the Sydney Opera House can be found on their website.
Post-show food and beverage
There’s often a lot to debrief on post-performance. Enjoy a post show chat or drink at The Theatre Bar at the End of the Wharf, Walsh Bay Kitchen or at one of the many options at Sydney Opera House (you will be taken to Sydney Opera House website).
About 48 hours after the show, we send a post-show email to ticket buyers. We include articles and other insightful content that may be of interest to you as ideas and thoughts continue to percolate after you’ve seen a play.
The post-show email also includes a quick survey that we would love you to fill out. Your feedback is essential in helping us develop, maintain and improve our service. We're passionate about providing you with the best experience and as such, take your comments seriously. The information you provide is shared with our larger team, who review all feedback on a regular basis.
Talk to us
If you would like to follow up with us you can contact our Box Office directly on email@example.com or (02) 9250 1777.