At The Wharf, Sydney Theatre Company is committed to providing equal access to ensure that everyone can fully participate and enjoy our productions.
BOOKINGS OR ENQUIRIES
If you have access or seating requirements, please call our Box Office on (02) 9250 1999 to book your tickets or ask any questions you may have. We will select seats to suit your needs, as these seats are unable to be booked on our website. Please specify your requirements at the time of booking to make best use of our services.
National Relay Service
Those customers who are Deaf or hard of hearing can call through the National Relay Service at no cost:
TY users, phone 133 677 then ask for 9250 1999.
Internet relay users, connect to the NRS - see www.relayservice.com.au for details, then ask for 9250 1999.
Drop off points
There is a drop off and pick up point directly outside the The Wharf on Hickson Road. Please note that it is not permitted to park cars in these spaces as they are strictly for drop offs and pick-ups only. Patrons can be met here by a staff member if they require a courtesy wheelchair, or staff assistance. For staff assistance, please request this service at the time of booking.
Staff can assist patrons either 1 hour 15 mins prior to the show, or 45 mins prior (Box Office staff will confirm this with you if/when you make your booking).
There are three car parks in the near vicinity of The Wharf. The closest car park is Bond Store One, located at 26 Hickson Road, Walsh Bay.
Bond Store One: Vehicle access is via 26 Hickson Road. There are 2 accessible bays for RTA Mobility Parking Permit Holders on the first level just past entry. There are lifts nearby with level access to Hickson Road.
Barangaroo Point Car Park: Vehicle access is via Hickson Road. There are 4 accessible bays for RTA Mobility Parking Permit Holders; 3 on blue level and 1 on yellow level. The accessible car spots are near the lifts which have level access to the street.
STC MATINEE SHUTTLE BUS SERVICE - SUSPENDED
Please note the matinee bus service has been suspended for the time being.
LEVEL ACCESS POINTS
Please note that the lift closest to Hickson Road is currently being replaced and will be operational as soon as possible. All other lifts along the Wharf are functioning. Our apologies for any inconvenience this may cause you.
Wharf 1 Theatre
Wharf 1 Theatre is on Level 2 of The Wharf. The majority of patrons will enter via Doors 1 and 2 which can be reached most directly via the lift at the end of The Wharf. This provides level access from the exterior apron of The Wharf at Ground Level, right up to the Theatre on Level 2.
We also have a level access point to Wharf 1 Theatre through Door 3 for people seated in A row, which allows patrons to go directly into the theatre. Access to Door 3 is only on request and these requests should be made at the Box Office at the time of booking.
Level access to Level 1 is via any of the three lifts along the exterior of The Wharf. Each of these lifts can be accessed via ground floor, however the lift at the end of The Wharf provides the most direct access.
Wharf 2 Theatre
Wharf 2 Theatre is on Level 1 of The Wharf. Level access is available via any of the three lifts along the apron of the Wharf, with the most direct access via the Mid-Wharf lift.
The Theatre Bar at the End of The Wharf
The Theatre Bar at the End of the Wharf is on Level 1 of The Wharf. There are three lifts along The Wharf; one on Hickson Road, another mid-Wharf and another at the end of The Wharf. Each of these lifts provide level access to The Theatre Bar at the End of the Wharf.
The Neilson Family Gallery
The Neilson Family Gallery is on Level 2 of The Wharf, at End-Wharf. Lift access is via the lift near The Theatre Bar at the End of the Wharf.
Throughout The Wharf, there are signs to help you. The writing and symbols are mostly in black on a white background.
STAFF ASSISTED ACCESS
You may wish to have one of our staff assist you, especially if you or a patron in your group has mobility impairments. Should you require mobility assistance of any kind, please advise Box Office when booking your tickets. One of our staff will be organised to assist you.
A number of spaces are available for wheelchairs in each theatre. If you have difficulty walking up stairs or long distances, please advise staff at Box Office and they will arrange for assistance and the use of one of our wheelchairs. Our staff are easily identifiable in STC uniforms. Due to COVID-19 restrictions staff are currently unable to assist with pushing wheelchairs. We request that you attend with a companion who is able to assist you. If you have any questions please call Box Office.
Please inform Box Office at least 24 hours in advance to ensure we are able to assist your needs. Call us on (02) 9250 1777 or email firstname.lastname@example.org to book this service.
ASSISTED LISTENING DEVICES
A narrow cast FM system is available in both Wharf 1 Theatre and Wharf 2 Theatre as well as the Nielson Family Gallery. To use the loop system, please request a headset from our staff. Headsets contain FM receivers and can be used by patrons with or without hearing aids.
There are accessible toilets both at Mid-Wharf and at the End of the Wharf. There are also two ambulant toilets within the female toilet blocks at End-Wharf.
There is a baby change table located in the Accessible toilet at Mid-Wharf.
STC presents audio-described performances of selected productions throughout the year for the vision impaired. Some of these performances include a workshop and tour of the set prior to the performance, to enable the vision impaired patrons to familiarise themselves with the physical aspects of the production - including the shape of the cast!
In addition, up to three productions per year are professionally signed (AUSLAN Interpreted) on stage for the hearing impaired. These services are offered with specially reduced ticket prices to encourage greater access.
For information on booking access services, call Box Office on (02) 9250 1777.