Your visit

YOUR GUIDE TO A SAFE AND ENJOYABLE THEATRE EXPERIENCE

Updated 26 July 2021

IMPORTANT INFORMATION (UPDATED 26 JULY)

In light of the stay-at-home orders extended by the NSW Government for Greater Sydney, STC has made the difficult decision to cancel the entire season of Triple X. This is in addition to performances of White Pearl from Thu 15 Jul - Sat 7 Aug, inclusive and The Picture of Dorian Gray from Sat 24 - 7 Aug, inclusive.

All ticket bookers will be contacted via email with ticket return options including a full refund or a credit voucher (valid for 3 years). Please also consider, if you have the means to do so, donating the cost of your tickets to help us endure another period of disruption.

Our Box Office Team is extremely busy fielding a high volume of requests. Please await our contact about your ticket return

Thank you for your understanding and patience. We’ll continue to update you as the situation evolves.

The safety of our audiences, artists and staff is of paramount importance. Please read the important information below regarding your visit and take the time to read our current COVID Safe measures, noting that we regularly update our processes based on the latest government advice. Check this page for the latest safety measures prior to your visit. 

With your cooperation, together we can stay safe and reconnect with each other.

SAFETY MEASURES MAY CHANGE BEFORE YOUR VISIT

Please be aware that when you come to the show, you will be seated according to the NSW Public Health orders prevailing at the date of the performance, not at the time of buying your ticket.
STC will continue to act in strict compliance with directions from NSW Health.

AUDIENCE CAPACITY

Our theatres are currently closed. We will update you as the situation evolves.

YOUR VISIT TO SYDNEY OPERA HOUSE

Sydney Opera House has a comprehensive COVID-Safe plan. For the most up-to-date information around safety measures at the venue, please visit the Sydney Opera House website.

YOUR VISIT TO THE WHARF THEATRES & ROSLYN PACKER THEATRE

We thank you for your patience and support during these unprecedented and uncertain times. Please follow our COVID-Safe plan when you visit:

• Please don’t visit if you feel unwell, have experienced any cold or flu like symptoms in the past 14 days, are awaiting the results of a COVID-19 test, or have returned from overseas or a hotspot area. Please err on the side of caution, and contact us to amend your booking if you need to – we have updated our ticket exchange and returns policy to accommodate the evolving circumstances.
• Face masks are mandatory: Audience members 12+ are required to wear a mask at all times during the performance. We ask that you also wear masks in our venue foyers and walkways unless eating or drinking. Please bring a face mask with you.
• Download your eTicket and have it ready on your mobile phone for scanning as you enter the theatre.
• Everyone must check-in using the Service NSW mobile app. Please ensure you have downloaded the Service NSW app and logged in before arriving to avoid delays. If you do not have a smart phone, staff will assist you on arrival.
• On arrival, head straight to your designated seats. Waiting or congregating in the foyer area is not permitted.
• Ensure your contact information is up to date. If you made the booking, collect the contact information of your guests and have their permission to share it if required. Please look to our Privacy Policy for more information.
• Practice good hand hygiene by cleaning your hands thoroughly with soap and water in the bathrooms and using the hand sanitising stations throughout the venue.
• Observe lift limits and allow less-mobile visitors to use elevators first.
• Cloakrooms are closed – large bags and equipment will not be permitted.
• Cashless payments only. Bring a credit or debit card for any purchases.
• Consider downloading the COVIDSafe app.
• Upgraded air-conditioning and air-flow throughout the venues. We have upgraded our air-con filters to provide a higher level of air filtration and ensure optimum intake of outside air.

Visitors who do not comply with these conditions will not be admitted or will be asked to leave the venue to ensure the safety of all visitors and staff.

We look forward to welcoming you to the theatre and greatly appreciate your support and cooperation.

Please be aware that when you come to the show, you will be seated according to the NSW Public Health orders prevailing at the date of the performance, not at the time of buying your ticket.
STC will continue to act in strict compliance with directions from NSW Health.