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FAQs

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Can I exchange my tickets?
Can I get a refund on my tickets if I can't use them?
Can I offer my ticket to someone else if I cannot use them?
I've missed my performance, what can I do?
What is a Season Ticket?
What is a single ticket?
What are preview performances?
Is there violence/smoking/nudity/coarse language/heavy subject matter in the play I am about to see?
What if there is a cast or creative change? How do I find out?
What is the duration of the performance I am about to see?
What concessions do you accept?
What are your delivery options for the tickets I purchase?
I've lost my tickets, can you issue me duplicate tickets?
The performance I have tickets for has been cancelled. What can I do?
Do you accept group bookings?
Who are the authorised ticket sellers for Sydney Theatre Company events?
I would like to supply feedback on the performance that I attended or the customer service I received, how do I do this?
What are your terms and conditions for purchasing tickets?

Question not answered here?

Contact Box Office on (02) 9250 1777 during opening hours to speak to someone from our customer services team.


Can I exchange my tickets?

Ticket exchanges are available for Sydney Theatre Company productions, up to 24 hours before your performance date. You can exchange your tickets to another date of the same production, subject to availability and some conditions.

Please visit our Ticket Exchanges page for further information on how to exchange your ticket.

If you have lost your tickets you will need to make a written request for approval to exchange your tickets without the original tickets from the Customer Services Supervisor cssupervisor@sydneytheatre.com.au

Can I get a refund on my tickets if I can't use them?

If you cannot use your tickets or gift them to friends/family you may wish to consider donating the value of your tickets to STC. Donations support the wide range of Australian artists and theatre makers we employ to tell our stories each year and keep the theatre industry alive. All ticket donations of $2+ will receive a tax deductible receipt.

Tickets cannot be refunded or exchanged after purchase except as outlined in our Terms and Conditions of Sale, the LPA Code or otherwise as required by the Australian Consumer Law and applicable state consumer laws. 

Can I offer my ticket to someone else if I cannot use them?

Yes, but we ask that you advise our Box Office to avoid any complications. If they are concession tickets please be aware proof of this concession is required, or a fee may be charged to upgrade to a full price ticket.

I've missed my performance, what can I do?

Unfortunately we cannot exchange tickets from a past performance — if you have missed your performance you will need to purchase another ticket.

What is a Season Ticket?

A Season Ticket is a subscription package that consists of 6 or more plays. It is more cost effective to purchase a Season Ticket than purchasing single tickets through the year. A Season Ticket gives you:

And that’s just a taste.

We accept Season Ticket bookings online and by mail using the approved booking form. Please visit our 2020 Season Tickets page for more information and to book.

What is a single ticket?

Single tickets are those that are purchased on a casual or play by play basis.

Single tickets are generally available for all plays. Many of our plays do sell out to Season Ticket Holders, so sometimes single tickets may not be available at all, or only very limited amounts may become available.    

Single tickets for each play go on sale at different times of the year, so check the booking information on each play page on our website for more information or sign up to our enewsletter to stay in the loop. Browse our current plays

What are preview performances?

Previews are a set of performances that precede the official opening. The purpose of previews is to allow the director, cast and crew run the show in front of an audience, to identify problems and opportunities for improvement and to make adjustments to the production so it is the best it can be. Often there will be changes made during previews. Sometimes there may be a stop in the show, but this happens quite rarely. For these reasons, tickets to previews are offered at a reduced price. 

Is there violence/smoking/nudity/coarse language/heavy subject matter in the play I am about to see?

Content warnings on each play are subject to change. We aim to be as clear in our materials as possible as we do not wish to offend personal sensibilities and values. In our annual Season brochure and on this website we include language, violence, nudity, and smoking warnings and an indication of the themes and subject matter of each play. Sometimes this includes warnings about content that could potentially be triggering. Due to the nature of the artistic process and live theatre, content warnings are often updated once each play goes into rehearsal, and can change during a play's run, particularly with new works and adaptations. We post warnings outside the entrance to the auditorium about strobe lighting, smoke machines, very loud noise, gunfire and smoking. 

The most up-to-date information is provided in our pre-show emails, on our website and in our theatre foyers. We encourage you to check our website or call Box Office on (02) 9250 1777 before your performance. Opt-in to receive our pre-show emails.

Our Education department also have full details on the themes within their program that parents and teachers need to know about before they can book for Education shows. Please contact the Education Team on (02) 9250 1778 or email education@sydneytheatre.com.au

What if there is a cast or creative change? How do I find out?

Sometimes it’s unavoidable that creatives and cast change before the run of a play, or sometimes during the run. If this happens, we let ticket holders know in a variety of ways. For all our plays, the most up-to-date information is on our website, in venue, published in play programs, in our pre-show emails sent to ticket holders and often through social media – our Instagram and Facebook. Ensure you receive the most up to date information by opting in to receive emails from STC. We also encourage you to check our website or call Box Office on (02) 9250 1777 before your performance for the latest info.

There are other ways to keep up to date. We hold Pre-Season Briefing events before each play, which gives audiences a chance to hear directly from the director, cast and creatives about how the play is coming together in rehearsals. All are welcome at these events, and they are free to attend. The conversation from these events is sometimes published in our online magazine or as a podcast – both are great ways to find out fascinating information before or after you see one of our plays.

What is the duration of the performance I am about to see?

The duration of each play is subject to change. We aim to be as precise as possible on the duration of a play in all our materials however due to the nature of the artistic process and live theatre, the duration is often updated once each play goes into rehearsal, and can change during a play's run, particularly with new works and adaptations.

The most up-to-date information is provided in our pre-show emails, on our website and in our theatre foyers. We encourage you to check our website or call Box Office on (02) 9250 1777 before your performance. Opt-in to receive our pre-show emails.

What concessions do you accept?

We offer concession priced tickets if you hold a (government issued) Australian Seniors Card, Pensioner Concession Card (excluding Health Card Cards), Veterans Affairs Card, Carers or Companion Card, Current Full Time Student Card or valid proof of age ID if you are under 30 years old. 

Concessions must be valid at the time of booking and apply per person. Concession tickets will not be issued until valid ID has been presented to our Box Office when picking up tickets, or an upgrade fee may be payable.

What are your delivery options for the tickets I purchase?

We offer a number of ticket collection options;

Standard mail
We can post your tickets to your specified delivery address. Please allow 7-10 business days for your tickets to arrive.

Standard mail is available for orders that do not require Proof of ID (such as concession tickets) and for performances that are more than 7 days before the purchase date.

Collect tickets at the venue
If your performance is within 7 days of purchase or you have purchased a concession ticket, you can collect your tickets from the venue Box Office on the day of your performance.

I've lost my tickets, can you issue me duplicate tickets?

In most cases lost tickets can be replaced with a Lost Ticket Voucher (this is slightly different from a new ticket), but we will ask you to confirm the basic details of the booking in order to do this. Please contact us as soon as you realise you have mislaid your ticket/s on (02) 9250 1777 or visit the Box Office on the day of your show at least 45 minutes prior to the performance start time.

Where the lost ticket is part of a group booking in one name, you will need to provide the seat number of the lost ticket.  The person that booked the group should have access to the seat numbers so you can figure out which one is the lost ticket. 

The performance I have tickets for has been cancelled. What can I do?

This does not happen very often, but if your performance has been cancelled, our Box Office will be in touch with the person who made the booking to discuss next steps. Further details are available in our terms and conditions of sale.

If you have booked through a third party agency (e.g. Sydney Opera House or Ticketmaster) please contact them directly and they will take care of your request.

Do you accept group bookings?

We offer discounted groups pricing for groups of 10 or more people for most productions. Groups pricing can be found on the production pages on our website.

For bookings of groups with more than 10 people, please call Box Office on (02) 9250 1777 to purchase.

For Education group bookings please visit the Education page for more information and to download a booking form.

Who are the authorised ticket sellers for Sydney Theatre Company events?

Sydney Theatre Company is the main authorised ticket seller for STC events. Tickets for certain events can also be purchased via Sydney Opera House, Roslyn Packer Theatre, Ticketmaster, Riverside Theatres and Playwave.

Only tickets purchased by authorised agencies should be considered valid and reliable. In accordance with our terms and conditions of sale.

For more information on buying tickets safely and securely, read the ‘Safe Tix Guide’ created by Live Performance Australia. Read the guide.

I would like to supply feedback on the performance that I attended or the customer service I received, how do I do this?

You are welcome to submit feedback to STC at any time and we have a number of avenues for you to do so. You can write to us at PO Box 777 Millers Point 2000 — please mark all feedback FAO Customer Services & Ticketing Manager. You can email us at info@sydneytheatre.com.au or you can call us directly on (02) 9250 1777.

What are your terms and conditions for purchasing tickets?

All sales are subject to our Terms and Conditions of Sale available here.