Booking your tickets
Exchanges, refunds and cancellations
Visitor Safety
About the show
Question not answered here? Contact Box Office on (02) 9250 1777 during opening hours to speak to our customer services team.
BOOKING TICKETS
How do I book my tickets?
- Online via this website
- Phone our Box Office on (02) 9250 1777, during opening hours
- In person at our Box Office.
A booking fee of $8.50 applies. There is no fee for Season Ticket bookings.
What concessions do you accept?
We offer concession priced tickets to holders of the following:
- Australian Seniors Card (government issued)
- Pensioner Concession Card (excluding Health Card Cards)
- Veterans Affairs Card
- Carers or Companion Card
- Current Full Time Student Card
- Valid proof of age ID if you are under 30 years old.
Concessions must be valid at the time of booking and apply per person. Concession tickets will not be issued until valid ID has been presented to our Box Office when picking up tickets, or an upgrade fee may be payable.
Do I need to purchase a ticket for my baby?
Babies under 2 years that can be held or sat on your lap and do not occupy a seat are free of charge. Children 24 months and older are required to have a paid ticket. If you are planning on bringing a baby under 2 years, please see the Box Office on the day of your performance to obtain a babies in arms ticket.
What are your ticket delivery options?
- eTickets. Your tickets will be emailed to you as a PDF 2 days before your performance. Your tickets can be displayed and scanned on a smartphone. There is one page per seat.
- Collect tickets at the venue. If your performance is within 7 days of purchase or you have purchased a concession ticket, you can collect your tickets from the venue Box Office on the day of your performance.
I've lost my tickets, what do I do?
Contact us as soon as you realise you have lost your ticket/s on (02) 9250 1777 or visit the Box Office on the day of your show, at least 45 minutes prior to the performance start time.
If your ticket is part of a group booking in one name, please provide the seat number of the lost ticket. The person that made the booking should have access to the seat numbers so you can figure out which one is the lost ticket.
Do you offer discounts for group bookings?
We offer discounted pricing for groups with more than 10 people for most productions. Please call our Box Office on (02) 9250 1777 for more information.
For Education group bookings please visit the Education page for more information.
Who are the authorised ticket sellers for Sydney Theatre Company events?
Sydney Theatre Company is the main authorised ticket seller for STC events. Tickets for certain events can also be purchased via Sydney Opera House, Roslyn Packer Theatre, Ticketmaster, and Playwave.
If you purchase tickets from an unauthorised seller you risk that these tickets are fake, void or have previously been cancelled and that you may be refused admission to the relevant Event. We strongly recommend you only purchase tickets from an authorised ticket seller. You can contact our Box Office to confirm if a ticket seller is authorised. For further information on authorised sellers and resale restrictions please look to our terms and conditions of sale.
For more information on buying tickets safely and securely, read the Safe Tix Guide created by Live Performance Australia.
EXCHANGES, REFUNDS AND CANCELLATIONS
Can I exchange my tickets?
Ticket exchanges are available for most STC productions, up to 24 hours before your performance.
You can exchange your tickets to another date of the same production, subject to availability and some conditions. Please have your ticket number ready to make the exchange. Visit our Ticket Exchanges page for further information.
Can I get a refund on my tickets if I can't use them?
Once tickets are booked they are non-refundable. Full refunds are only offered for specific and unusual circumstances, such as an event cancellation. All tickets sold by STC are issued subject to the Live Performance Australia Ticketing Code of Practice, which details conditions regarding refunds.
Can I offer my tickets to someone else if I cannot use them?
Yes, but please advise our Box Office and provide contact details for the new ticket holders.
If any tickets are concession tickets please be aware proof of concession is required, or a fee may be charged to upgrade to a full price ticket.
I've missed my performance. What can I do?
Unfortunately we cannot exchange tickets from a past performance — if you have missed your performance you will need to purchase another ticket.
The performance I have tickets for has been cancelled. What can I do?
If your performance has been cancelled, our Box Office will be in touch with the person who made the booking to discuss next steps. Further details are available in our terms and conditions of sale.
If you have booked through a third party agency (e.g. Sydney Opera House or Ticketmaster) please contact them directly and they will take care of your request.
VISITOR SAFETY
What safety procedures do you have in place at your theatres?
The safety of our audiences, artists and staff is of paramount importance. For full details on our safety measures please visit our Visitor Safety Information page.
ABOUT THE SHOW
What are preview performances?
Previews are a set of performances that precede the official opening. The purpose of previews is to allow the director, cast and crew to run the show in front of an audience, to identify problems and opportunities for improvement and to make adjustments to the production so it is the best it can be. Often there will be changes made during previews. Sometimes there may be a stop in the show, but this happens quite rarely. For these reasons, tickets to previews are offered at a reduced price.
How can I find out about sensitive content?
Content warnings are often updated once each play goes into rehearsal, and can change during a play’s run.
You can check our website, pre-show emails and signage in our theatre foyers for the most up-to-date content warnings, such as language, violence, nudity, strobe lighting and smoking warnings, and an indication of the themes and subject matter of each play.
Our Education department also has full details on the themes within their program that parents and teachers need to know about before they can book for Education shows. Please contact the Education Team on (02) 9250 1778 or email [email protected]
What if there is a cast or creative change?
Sometimes it’s unavoidable that creatives and cast change before the run of a play, or sometimes during the run. For all our plays, the most up-to-date information is on our website, in venue, published in play programs and in our pre-show emails. Ensure you receive the most up to date information by opting in to receive emails from STC.
What is the duration of the performance I am about to see?
The duration of each play is subject to change. The most up-to-date information is provided in our pre-show emails, on our website and in our theatre foyers.